Power SOS Terms of Use
Business Users (United Kingdom)
These terms govern use of the PSOS website and web-based portals.
Contents
- Definitions and Acronyms
- Website Terms of Use
1. Definitions and Acronyms
1.1 Defined Terms
- Admin Portal
- PSOS internal administrative interface used by authorised PSOS personnel.
- Callout
- An emergency service request raised in the platform by a Site Manager.
- Callout Request
- The dispatch request sent to a selected Responder before acceptance.
- Customer
- An organisation that owns, operates, leases or manages one or more Sites containing HV assets.
- Dynamic Rate Charging
- Calculation of charges by the applicable rate band in force at each charging interval, including where a callout crosses rate periods.
- Equipment
- A unique equipment record used in the platform data model and associated with one or more substations.
- Independent Responder
- A self-employed Responder not acting as an employee or contractor of a Partner for the relevant callout.
- Management Portal
- The web or app interface used by authorised account managers of Customers and Partners.
- Membership
- Paid access to platform functionality, separate from variable callout and materials charges.
- Partner
- A company that employs or engages Responders and is onboarded to PSOS.
- Platform
- The PSOS mobile app, management portal, APIs and related systems.
- Pre-authorisation Hold
- A temporary payment hold placed at callout creation based on estimated callout value.
- Responder
- A suitably qualified high-voltage engineer (including SAP, AP, AE, CE or equivalent) available for dispatch through the platform.
- Site
- A physical location belonging to a Customer containing one or more substations and other relevant assets.
- Site Manager
- A Customer-authorised individual able to create and manage callouts.
- Supplier
- A party supplying goods, parts, consumables or related support services connected with callout delivery.
- Substation
- A physical structure housing high-voltage equipment, including transformers, switches and associated components.
- Third-Party Provider
- An external provider used to support functions such as payment, maps, notifications, analytics, realtime and identity validation.
1.2 Acronyms
| Acronym | Meaning | Notes |
|---|---|---|
| AE | Authorising Engineer | Role/competence category. |
| AP | Authorised Person | Role/competence category. |
| CE | Commissioning Engineer | Role/competence category. |
| CIS | Construction Industry Scheme | Tax and withholding regime where applicable. |
| DIN | Dangerous Incident Notice | Operational incident notification category. |
| GDPR | UK General Data Protection Regulation | Read with Data Protection Act 2018. |
| HV | High Voltage | Industrial power infrastructure context. |
| KYC | Know Your Customer | Identity and verification processes. |
| SAP | Senior Authorised Person | Role/competence category. |
| SLA | Service Level Agreement | Performance and quality commitments. |
| SOP | Suspension of Operational Process | Operational process/safety notification category. |
1.3 Interpretation
- References to legislation include amendments and replacement legislation in force from time to time.
- Words in the singular include the plural and vice versa.
- Headings are for convenience and do not affect interpretation.
- References to “including” or “includes” mean “including without limitation”.
2. Website Terms of Use
2.1 Application
These Website Terms apply to access to and use of the PSOS website and web-based portals. They do not govern emergency callout service delivery or mobile app-specific functionality, which are addressed in separate terms where applicable.
2.2 PSOS Details
POWER SOS LTD is a private limited company registered in England and Wales under company number 15724918, with registered office at Unit 2a Oldfields Court Galveston Grove, Fenton, Stoke-On-Trent, Staffordshire, England, ST4 3PE.
General and legal enquiries may be sent to info@powersos.co.uk.
2.3 Business Use
The website is intended for business and professional use in connection with the high-voltage sector and related PSOS services.
2.4 Permitted Use
Users may access the website to obtain information about PSOS, manage business accounts, review platform information and use website features made available by PSOS from time to time.
2.5 Website Access
PSOS may change, suspend, withdraw or restrict any part of the website at any time for maintenance, security, legal or operational reasons. PSOS does not guarantee uninterrupted availability.
2.6 Account Security
Where website access requires credentials, users must keep those credentials confidential and notify PSOS promptly of any suspected unauthorised access or misuse.
2.7 Content and Materials
All text, graphics, branding, software, layouts, documents and other website materials are owned by or licensed to PSOS unless stated otherwise. No right, title or interest is transferred except for the limited right to use the website in accordance with these terms.
2.8 Uploads and Submissions
Where a user submits information or content through the website, that user grants PSOS a non-exclusive, royalty-free licence to use, host, store, process and reproduce that content for website operation, support, legal compliance, account administration and service improvement.
The submitting party warrants that it has the right to provide that content and that the content does not infringe third-party rights or break any law.
2.9 Acceptable Use
Users must not:
- misuse the website or attempt to gain unauthorised access to systems or data;
- upload malicious code, unlawful content or misleading information;
- copy, scrape, harvest or republish website content except as permitted by law or with PSOS written consent;
- interfere with security features, availability controls or website functionality;
- use the website in a way that could damage PSOS reputation, infrastructure or legal compliance position.
2.10 Third-Party Materials and Links
The website may contain links to third-party websites, content or services. PSOS does not control and is not responsible for third-party content, availability or terms.
2.11 No Advice and No Reliance
Website content is provided for general information only. It does not constitute engineering, operational, legal, financial or other professional advice, and must not be relied upon as a substitute for professional judgement or specialist advice.
2.12 Privacy and Cookies
Use of the website is also subject to the PSOS Privacy Notice and any applicable cookie information made available by PSOS.
2.13 Liability
Nothing in these terms excludes or limits liability where unlawful to do so.
Subject to that, PSOS excludes liability for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, loss of goodwill and loss of anticipated savings arising from website use or inability to use the website.
To the fullest extent permitted by law, the website is provided on an “as available” and “as is” basis without warranties of uninterrupted availability, accuracy, completeness or fitness for a particular purpose.
2.14 Changes
PSOS may update these Website Terms from time to time by publishing an updated version on the website or by other reasonable notice.
2.15 General Legal Terms
Role-specific terms prevail over these Website Terms to the extent of any conflict.
These Website Terms, together with any expressly incorporated PSOS policy or notice, form the entire agreement relating to website use. If any provision is unenforceable, the remainder stays in force. A delay or failure to exercise a right is not a waiver. A person who is not a party to these terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce them.
2.16 Governing Law
These Website Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that PSOS may seek interim relief in any competent jurisdiction.
