Last updated: 16/02/2026
At Power SOS, we take your privacy and data protection seriously. As part of our commitment to transparency, we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page explains how we collect, use, store, and protect your personal data.
1. Who We Are
Power SOS (“PSOS”, “we”, “our”, “us”) is a high-voltage emergency response platform connecting businesses, certified engineers, and suppliers across the UK.
If you have any questions about this policy, please contact us:
Email: info@powersos.co.uk
2. What Data We Collect
We may collect the following types of information when you use our platform or services:
- Personal details: name, job title, contact information (email, phone)
- Professional details: certifications, work history, company affiliation
- Usage data: how you interact with the app and website
- Payment data: billing address, transaction details (processed securely)
- Technical data: IP address, browser type, device information
3. How We Use Your Data
We process your data for the following purposes:
- To provide and manage our services (e.g., callouts, job matching)
- To verify identities, certifications, and compliance
- To process payments securely
- To send service updates, safety notices, or account notifications
- To improve the platform and user experience
- To comply with legal obligations
4. Legal Basis for Processing
We process personal data under the following lawful bases:
- Contractual necessity – to provide services you sign up for
- Legal obligation – to meet regulatory requirements
- Legitimate interest – to improve services and protect the platform
- Consent – when you agree to receive marketing communications
5. Data Sharing & Third Parties
We only share your personal data with:
- Certified engineers and suppliers (where necessary for service delivery)
- Payment providers (for secure transactions)
- Regulatory bodies (where legally required)
- Trusted service providers (e.g., cloud hosting, IT support)
We do not sell your data to third parties.
6. Data Retention
We retain your data only for as long as necessary:
- Account data: for the duration of your account + 2 years
- Financial data: for up to 7 years (to meet tax obligations)
- Job records: retained in line with safety and compliance requirements
7. Your Rights Under GDPR
You have the following rights regarding your data:
- Right to access – request a copy of your data
- Right to rectification – correct inaccurate or incomplete data
- Right to erasure – request deletion of your data (subject to legal obligations)
- Right to restrict processing – limit how your data is used
- Right to data portability – receive your data in a structured format
- Right to object – opt out of certain types of processing
- Right to withdraw consent – for marketing or optional services
To exercise your rights, please contact us at info@powersos.co.uk.
8. Data Security
We use strict technical and organisational measures to protect your data, including:
- Encryption of data in transit and at rest
- Secure servers and firewalls
- Access control for sensitive information
- Regular audits and compliance checks
9. Cookies & Tracking
Our website uses cookies to improve user experience, analyse traffic, and personalise content.
You can manage cookie preferences in your browser settings. See our Cookie Policy for more details.
10. Updates to This Policy
We may update this GDPR & Data Protection Policy from time to time. Any significant changes will be communicated via email or platform notifications.
